1. What is Toohfa.in?

toohfa.in⁠ is an online platform offering authentic Indian handicrafts, heritage treasures, handmade gifts, paintings, home décor, and artisan-crafted collections.

2. Are your products handmade?

Yes, many of our products are handcrafted by skilled artisans from different parts of India. Slight variations in color, texture, or design are part of the handmade uniqueness.

3. Do you offer customized products?

Yes, we offer custom handmade creations and personalized gifting options for selected products and occasions.

4. How can I place an order?

You can easily place an order through our website by selecting your preferred product, adding it to the cart, and completing the checkout process.

5. What payment methods do you accept?

We accept secure online payments through:
UPI
Debit/Credit Cards
Net Banking
Wallets
Other available payment options during checkout

6. How long does delivery take?

Delivery timelines usually range between:
3–7 working days for metro cities
5–10 working days for other locations
Custom or handmade orders may take additional time.

7. Do you provide Cash on Delivery (COD)?

COD availability may depend on the product category and delivery location.

8. Can I return or exchange a product?

Yes, return or exchange requests are accepted for damaged, defective, or incorrect products as per our Return & Exchange Policy.

9. Are heritage items original?

We carefully curate heritage-inspired and collectible items. Product details and descriptions are clearly mentioned for customer transparency.

10. How can artisans collaborate with Toohfa.in?

Artists and handicraft creators can contact us to showcase and promote their artwork through our platform.

11. Do you offer corporate or bulk gifting?

Yes, we provide customized corporate gifting and bulk order solutions for businesses, festivals, and special occasions.

12. How can I contact customer support?

For any queries or support:
Email: support@toohfa.in
Phone: +91-95171-66896

13. Do you ship across India?

Yes, we deliver products across most locations in India.

14. Why do handmade products look slightly different from images?

Handmade products are crafted individually by artisans, so small variations make each product unique and authentic.

15. Can I track my order?

Yes, tracking details are shared once your order is shipped.